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The Good Level
If the products purchased are faulty, damaged, or incorrect, we would like to offer you an exchange or refund, if appropriate.
Please use the form to contact us to discuss the issue with the products purchased.
You must return the products to: the address provided by our customer service team within 14 days of receipt. We recommend sending it by tracked delivery and keeping your receipt as proof of return.
If you have chosen to exchange the products, we will dispatch the replacement products as soon as we can once we have received the products you are exchanging.
If you are eligible for a refund, we will refund you the price for the products, including delivery costs and the cost of return, by the method you used for payment.
All products sold by The Good Level are made from cold pressed oils and therefore outside of Novel Foods and are classed by the FSA as “Not Novel” due to their traditional status.