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The Good Level
All orders are processed within 2 working days. Orders are not shipped or delivered on weekends or bank holidays. Orders may occasionally be delivered on Saturdays, depending on your local Royal Mail depot.
Item tracking will be emailed to you once your order has been processed – please allow 24 hours for this to be active. We use Royal Mail Tracked 48. Please allow up to 2 working days.
Orders made before 2pm Monday – Friday will be shipped the same day. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay with your order we will contact you by email or phone.
The Good Level are not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier to file a claim. Please ensure you take sufficient photographs of the damaged goods before filing a claim.
We currently only ship to the United Kingdom. We offer free shipping on orders over £50. Flat rate shipping is charged at £3.95.
Click here to see our returns policy.
All products sold by The Good Level are made from cold pressed oils and therefore outside of Novel Foods and are classed by the FSA as “Not Novel” due to their traditional status.